1
Gluyas H, Morrison P. Patient safety: an essential guide. Basingstoke, Hampshire: : Palgrave MacMillian 2013.
2
Cohen D, Stewart KO. The Stories Clinicians Tell: Achieving High Reliability and Improving Patient Safety. The Permanente Journal 2016;20:85–90. doi:10.7812/TPP/15-039
3
Dixon-Woods M, McNicol S, Martin G. Ten challenges in improving quality in healthcare: lessons from the Health Foundation’s programme evaluations and relevant literature. BMJ Quality & Safety 2012;21:876–84. doi:10.1136/bmjqs-2011-000760
4
Runciman WB, Hunt TD, Hannaford NA, et al. CareTrack: Assessing the appropriateness of health care delivery in Australia. Medical Journal of Australia 2012;197:100–5.https://onlinelibrary.wiley.com/doi/10.5694/mja12.10510
5
Runciman WB, Coiera EW, Day RO, et al. Towards the delivery of appropriate health care in Australia. Medical Journal of Australia 2012;197:78–81. doi:10.5694/mja12.10799
6
Tingle J. Are health professionals engaged in health quality improvement? British Journal of Nursing 2011;20:832–3.https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104524007&site=ehost-live
7
Wilson RM, Michel P, Olsen S, et al. Patient safety in developing countries: retrospective estimation of scale and nature of harm to patients in hospital. BMJ 2012;344:e832–e832. doi:10.1136/bmj.e832
8
WHO 10 facts on patient safety. http://www.who.int/features/factfiles/patient_safety/en/
9
Patient Safety in Primary Health Care- a review of the literature 2015 | Safety and Quality. https://www.safetyandquality.gov.au/publications/patient-safety-in-primary-health-care-a-review-of-the-literature-2015/
10
ARMITAGE G. Human error theory: relevance to nurse management. Journal of Nursing Management 2009;17:193–202. doi:10.1111/j.1365-2834.2009.00970.x
11
Catchpole K. Toward the modelling of safety violations in healthcare systems. BMJ Quality & Safety 2013;22:705–9. doi:10.1136/bmjqs-2012-001604
12
McCaughan, Dorothy; Kaufman, Gerri. Patient safety: threats and solutions in Nursing Standard. Nursing Standard 2013;27:48–55.https://search.proquest.com/docview/1406201399
13
Reason J. Human Error: Models and Management. BMJ: British Medical Journal 2000;320:768–70.https://www.jstor.org/stable/25187420
14
Reason J. Beyond the organisational accident: the need for ‘error wisdom’ on the frontline. Quality and Safety in Health Care 2004;13:ii28–33. doi:10.1136/qshc.2003.009548
15
Reason JT. A mind user’s mind. In: The human contribution: unsafe acts, accidents and heroic recoveries. Aldershot: : Ashgate 2008. 8–25.
16
Wachter RM. Chapter 2: Basic principles of patient safety. In: Understanding patient safety. New York: : McGraw Hill Medical 2012. 21–32.https://ebookcentral.proquest.com/lib/murdoch/reader.action?docID=4960516&ppg=44
17
Noland CM, Carmack HJ. Narrativizing Nursing Students’ Experiences With Medical Errors During Clinicals. Qualitative Health Research 2015;25:1423–34. doi:10.1177/1049732314562892
18
Gluyas, Heather Hookham, Emily Michelle. Human factors and the death of a child in hospital: a case review. Nursing Standard (2014 ) 2014;30:45–50.https://search.proquest.com/docview/1785226402?pq-origsite=summon&accountid=12629&selectids=10000039,1006985,10000155
19
Gluyas H, Harris S-J. Understanding situation awareness and it’s importance in patient safety. Nursing standard 2016;30.https://search.proquest.com/docview/1784930839?pq-origsite=360link&accountid=12629&selectids=10000039,1006985,10000155
20
Coombes ID, Reid C, McDougall D, et al. Pilot of a National Inpatient Medication Chart in Australia: improving prescribing safety and enabling prescribing training. British Journal of Clinical Pharmacology 2011;72:338–49. doi:10.1111/j.1365-2125.2011.03967.x
21
Mitchell BG, Shaban RZ, MacBeth D, et al. The burden of healthcare-associated infection in Australian hospitals: A systematic review of the literature. Infection, Disease & Health 2017;22. doi:10.1016/j.idh.2017.07.001
22
Gluyas H. Understanding non-compliance with hand hygiene practices. Nursing Standard. 2015;29:40–6. doi:https://search-proquest-com.libproxy.murdoch.edu.au/docview/1785223022?pq-origsite=summon&accountid=12629
23
Gluyas H, Morrisson P. Human factors and medication errors: a case study. 2014;29:37–42.https://www.researchgate.net/publication/269403795_Human_factors_and_medication_errors_a_case_study
24
Gluyas H. Effective communication and teamwork promotes patient safety. Nursing Standard 2015;29:50–7.https://search.proquest.com/docview/1785223398?accountid=12629
25
McLaughlin AC, Walsh F, Bryant M. Effects of Knowledge and Internal Locus of Control in Groups of Health Care Workers Judging Likelihood of Pathogen Transfer. Human Factors: The Journal of the Human Factors and Ergonomics Society 2013;55:803–14. doi:10.1177/0018720813476546
26
O’Leary KJ, Thompson JA, Landler MP, et al. Patterns of nurse-physician communication and agreement on the plan of care. Quality and Safety in Health Care 2010;19:195–9. doi:10.1136/qshc.2008.030221
27
Pham JC, Aswani MS, Rosen M, et al. Reducing Medical Errors and Adverse Events. Annual Review of Medicine 2012;63:447–63. doi:10.1146/annurev-med-061410-121352
28
Gluyas H, Morrison P. Human factors and medication errors: a case study. Nursing Standard 2014;29:37–42.https://search.proquest.com/docview/1855428408?pq-origsite=summon&accountid=12629&selectids=10000039,1006985,10000155
29
Gluyas, Heather. Effective communication and teamwork promotes patient safety. Nursing Standard (2014 ) 2015;29:50–7.https://search.proquest.com/docview/1785223398/fulltextPDF/E495C5A371064426PQ/1?accountid=12629
30
Benn J, Koutantji M, Wallace L, et al. Feedback from incident reporting: information and action to improve patient safety. Quality and Safety in Health Care 2009;18:11–21. doi:10.1136/qshc.2007.024166
31
Braithwaite J, Westbrook MT, Travaglia JF, et al. Cultural and associated enablers of, and barriers to, adverse incident reporting. Quality and Safety in Health Care 2010;19:229–33. doi:10.1136/qshc.2008.030213
32
Howell A-M, Burns EM, Bouras G, et al. Can Patient Safety Incident Reports Be Used to Compare Hospital Safety? Results from a Quantitative Analysis of the English National Reporting and Learning System Data. PLOS ONE 2015;10. doi:10.1371/journal.pone.0144107
33
Liao JM. Speaking Up About The Dangers Of The Hidden Curriculum. Health Affairs 2014;33:168–71.https://www.proquest.com/docview/1490528625/fulltextPDF/78B9BC33CA214621PQ/1?accountid=12629
34
Lawton R, McEachan RRC, Giles SJG, et al. Development of an evidence-based framework of factors contributing to patient safety incidents in hospital settings: a systematic review. BMJ Quality & Safety 2012;21:369–80. doi:10.1136/bmjqs-2011-000443
35
Sujan M. An organisation without a memory: A qualitative study of hospital staff perceptions on reporting and organisational learning for patient safety. Reliability Engineering & System Safety 2015;144:45–52. doi:10.1016/j.ress.2015.07.011
36
Fraenkel L, McGraw S. What are the Essential Elements to Enable Patient Participation in Medical Decision Making? Journal of General Internal Medicine 2007;22:614–9. doi:10.1007/s11606-007-0149-9
37
Gluyas H. Patient-centred care: improving healthcare outcomes. Nursing Standard 2015;30:50–9.https://search.proquest.com/docview/1785223597?accountid=12629
38
Iedema RA, Angell B. What are patients’ care experience priorities? BMJ Quality & Safety 2015;24:356–9. doi:10.1136/bmjqs-2015-004298
39
Longtin Y, Sax H, Leape LL, et al. Patient Participation: Current Knowledge and Applicability to Patient Safety. Mayo Clinic Proceedings 2010;85:53–62.https://search.proquest.com/docview/216876963?pq-origsite=summon&accountid=12629
40
Ward JK, Armitage G. Can patients report patient safety incidents in a hospital setting? A systematic review. BMJ Quality & Safety 2012;21:685–99. doi:10.1136/bmjqs-2011-000213
41
Weingart SN, Zhu J, Chiappetta L, et al. Hospitalized patients’ participation and its impact on quality of care and patient safety. International Journal for Quality in Health Care 2011;23:269–77. doi:10.1093/intqhc/mzr002
42
Wyskiel RM, Weeks K, Marsteller JA. Inviting families to participate in care: a family involvement menu. The Joint Commission Journal on Quality and Patient Safety 2015;41:43–6.
43
Brand, Caroline A; Tropea, Joanne; Ibrahim, Joseph E; Elkadi, Shaymaa O; Bain, Christopher A. Measurement for improvement: a survey of current practice in Australian public hospitals. Medical Journal of Australia 2008;189:35–40.https://www.mja.com.au/journal/2008/189/1/measurement-improvement-survey-current-practice-australian-public-hospitals
44
Marcellus, Lenora, RN, BSN, MN, PhDHarrison, Adele, MBChB, MD, MRCP, FRCPCMacKinnon, Kathleen, RN. Quality Improvement for Neonatal Nurses, Part II: Using a PDSA Quality Improvement Cycle Approach to Implement an Oral Feeding Progression Guideline for Premature Infants. Neonatal Network;31:215–22.https://search.proquest.com/docview/1026653399/fulltextPDF/B51944904EB044DDPQ/1?accountid=12629
45
Morton, Mary. The problem with quality: A tale of two audits. British Journal of Healthcare Management 2014;20:478–82.https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=107834324&site=ehost-live
46
Pomey M, Hihat H, Khalifa M, et al. Patient partnership in quality improvement of healthcare services: Patients inputs and challenges faced. Patient Experience Journal 2015;2:29–42.http://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal
47
Powell A, Rushmer R, Davies H. Practitioner-led rapid cycle change. British Journal of Healthcare Management 2009;15:218–22. doi:10.12968/bjhc.2009.15.5.42112
48
Powell A, Rushmer R, Davies H. Effective quality improvement: some necessary conditions. British Journal of Healthcare Management 2009;15:62–8.https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105459789&site=ehost-live
49
Powell A, Rushmer R, Davies H. Effective quality improvement: recognising the challenges. British Journal of Healthcare Management (BR J HEALTHC MANAGE), 2009;15:17–21.https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105637535&site=ehost-live
50
Strating MMH, Nieboer AP, Zuiderent-Jerak T, et al. Creating effective quality-improvement collaboratives: a multiple case study. BMJ Quality & Safety 2011;20:344–50. doi:10.1136/bmjqs.2010.047159
