1.
Gluyas H, Morrison P. Patient safety: an essential guide. Basingstoke, Hampshire: Palgrave MacMillian; 2013.
2.
Cohen D, Stewart KO. The Stories Clinicians Tell: Achieving High Reliability and Improving Patient Safety. The Permanente Journal [Internet]. 2016;20(1):85–90. Available from: http://www.thepermanentejournal.org/issues/2016/5968-stories.html
3.
Dixon-Woods M, McNicol S, Martin G. Ten challenges in improving quality in healthcare: lessons from the Health Foundation’s programme evaluations and relevant literature. BMJ Quality & Safety. 2012;21(10):876–884.
4.
Runciman WB, Hunt TD, Hannaford NA, Hibbert PD, Westbrook JI, Coiera EW, Day R, Hindmarsh DM, McGlynn EA, Braithwaite J. CareTrack: Assessing the appropriateness of health care delivery in Australia. Medical Journal of Australia [Internet]. Wiley; 2012;197(2):100–105. Available from: https://onlinelibrary.wiley.com/doi/10.5694/mja12.10510
5.
Runciman WB, Coiera EW, Day RO, Hannaford NA, Hibbert PD, Hunt TD, Westbrook JI, Braithwaite J. Towards the delivery of appropriate health care in Australia. Medical Journal of Australia. 2012 Jul;197(2):78–81.
6.
Tingle J. Are health professionals engaged in health quality improvement? British Journal of Nursing [Internet]. 2011;20(13):832–833. Available from: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104524007&site=ehost-live
7.
Wilson RM, Michel P, Olsen S, Gibberd RW, Vincent C, El-Assady R, Rasslan O, Qsous S, Macharia WM, Sahel A, Whittaker S, Abdo-Ali M, Letaief M, Ahmed NA, Abdellatif A, Larizgoitia I. Patient safety in developing countries: retrospective estimation of scale and nature of harm to patients in hospital. BMJ. 2012 Mar 13;344(mar13 3):e832–e832.
8.
WHO  10 facts on patient safety. Available from: http://www.who.int/features/factfiles/patient_safety/en/
9.
Patient Safety in Primary Health Care- a review of the literature 2015 | Safety and Quality [Internet]. Available from: https://www.safetyandquality.gov.au/publications/patient-safety-in-primary-health-care-a-review-of-the-literature-2015/
10.
ARMITAGE G. Human error theory: relevance to nurse management. Journal of Nursing Management. 2009 Mar;17(2):193–202.
11.
Catchpole K. Toward the modelling of safety violations in healthcare systems. BMJ Quality & Safety. 2013 Sep 1;22(9):705–709.
12.
McCaughan, Dorothy; Kaufman, Gerri. Patient safety: threats and solutions in Nursing Standard. Nursing Standard [Internet]. 2013;27(44):48–55. Available from: https://search.proquest.com/docview/1406201399
13.
Reason J. Human Error: Models and Management. BMJ: British Medical Journal [Internet]. 2000;320(7237):768–770. Available from: https://www.jstor.org/stable/25187420
14.
Reason J. Beyond the organisational accident: the need for ‘error wisdom’ on the frontline. Quality and Safety in Health Care. 2004 Dec 1;13(suppl_2):ii28–ii33.
15.
Reason JT. A mind user’s mind. The human contribution: unsafe acts, accidents and heroic recoveries. Aldershot: Ashgate; 2008. p. 8–25.
16.
Wachter RM. Chapter 2: Basic principles of patient safety. Understanding patient safety [Internet]. 2nd ed. New York: McGraw Hill Medical; 2012. p. 21–32. Available from: https://ebookcentral.proquest.com/lib/murdoch/reader.action?docID=4960516&ppg=44
17.
Noland CM, Carmack HJ. Narrativizing Nursing Students’ Experiences With Medical Errors During Clinicals. Qualitative Health Research. 2015 Oct 1;25(10):1423–1434.
18.
Gluyas, Heather Hookham, Emily Michelle. Human factors and the death of a child in hospital: a case review. Nursing Standard (2014 ) [Internet]. 2014;30(31):45–50. Available from: https://search.proquest.com/docview/1785226402?pq-origsite=summon&accountid=12629&selectids=10000039,1006985,10000155
19.
Gluyas H, Harris SJ. Understanding situation awareness and it’s importance in patient safety. Nursing standard [Internet]. 2016;30(34). Available from: https://search.proquest.com/docview/1784930839?pq-origsite=360link&accountid=12629&selectids=10000039,1006985,10000155
20.
Coombes ID, Reid C, McDougall D, Stowasser D, Duiguid M, Mitchell C. Pilot of a National Inpatient Medication Chart in Australia: improving prescribing safety and enabling prescribing training. British Journal of Clinical Pharmacology. 2011 Aug;72(2):338–349.
21.
Mitchell BG, Shaban RZ, MacBeth D, Wood CJ, Russo PL. The burden of healthcare-associated infection in Australian hospitals: A systematic review of the literature. Infection, Disease & Health. 2017 Aug;22(3).
22.
Gluyas H. Understanding non-compliance with hand hygiene practices. Nursing Standard. 2015. p. 40–46.
23.
Gluyas H, Morrisson P. Human factors and medication errors: a case study [Internet]. 2014. p. 37–42. Available from: https://www.researchgate.net/publication/269403795_Human_factors_and_medication_errors_a_case_study
24.
Gluyas H. Effective communication and teamwork promotes patient safety. Nursing Standard [Internet]. 2015 Aug 5;29(49):50–57. Available from: https://search.proquest.com/docview/1785223398?accountid=12629
25.
McLaughlin AC, Walsh F, Bryant M. Effects of Knowledge and Internal Locus of Control in Groups of Health Care Workers Judging Likelihood of Pathogen Transfer. Human Factors: The Journal of the Human Factors and Ergonomics Society. 2013 Aug 1;55(4):803–814.
26.
O’Leary KJ, Thompson JA, Landler MP, Kulkarni N, Haviley C, Hahn K, Jeon J, Wayne DB, Baker DW, Williams MV. Patterns of nurse-physician communication and agreement on the plan of care. Quality and Safety in Health Care. 2010 Jun 1;19(3):195–199.
27.
Pham JC, Aswani MS, Rosen M, Lee H, Huddle M, Weeks K, Pronovost PJ. Reducing Medical Errors and Adverse Events. Annual Review of Medicine. 2012;63:447–463.
28.
Gluyas H, Morrison P. Human factors and medication errors: a case study. Nursing Standard [Internet]. 2014;29(15):37–42. Available from: https://search.proquest.com/docview/1855428408?pq-origsite=summon&accountid=12629&selectids=10000039,1006985,10000155
29.
Gluyas, Heather. Effective communication and teamwork promotes patient safety. Nursing Standard (2014 ) [Internet]. 2015;29(49):50–57. Available from: https://search.proquest.com/docview/1785223398/fulltextPDF/E495C5A371064426PQ/1?accountid=12629
30.
Benn J, Koutantji M, Wallace L, Spurgeon P, Rejman M, Healey A, Vincent C. Feedback from incident reporting: information and action to improve patient safety. Quality and Safety in Health Care. 2009;18(1):11–21.
31.
Braithwaite J, Westbrook MT, Travaglia JF, Hughes C. Cultural and associated enablers of, and barriers to, adverse incident reporting. Quality and Safety in Health Care. 2010;19(3):229–233.
32.
Howell AM, Burns EM, Bouras G, Donaldson LJ, Athanasiou T, Darzi A. Can Patient Safety Incident Reports Be Used to Compare Hospital Safety? Results from a Quantitative Analysis of the English National Reporting and Learning System Data. PLOS ONE. 2015 Dec 9;10(12).
33.
Liao JM. Speaking Up About The Dangers Of The Hidden Curriculum. Health Affairs [Internet]. 2014;33(1):168–171. Available from: https://www.proquest.com/docview/1490528625/fulltextPDF/78B9BC33CA214621PQ/1?accountid=12629
34.
Lawton R, McEachan RRC, Giles SJG, Sirriyeh R, Watt IS, Wright J. Development of an evidence-based framework of factors contributing to patient safety incidents in hospital settings: a systematic review. BMJ Quality & Safety. 2012;21(5):369–380.
35.
Sujan M. An organisation without a memory: A qualitative study of hospital staff perceptions on reporting and organisational learning for patient safety. Reliability Engineering & System Safety. 2015 Dec;144:45–52.
36.
Fraenkel L, McGraw S. What are the Essential Elements to Enable Patient Participation in Medical Decision Making? Journal of General Internal Medicine. 2007 Apr 18;22(5):614–619.
37.
Gluyas H. Patient-centred care: improving healthcare outcomes. Nursing Standard [Internet]. 2015 Sep 23;30(4):50–59. Available from: https://search.proquest.com/docview/1785223597?accountid=12629
38.
Iedema RA, Angell B. What are patients’ care experience priorities? BMJ Quality & Safety. 2015 Jun;24(6):356–359.
39.
Longtin Y, Sax H, Leape LL, Sheridan SE, Donaldson L, Pittet D. Patient Participation: Current Knowledge and Applicability to Patient Safety. Mayo Clinic Proceedings [Internet]. 2010 Jan;85(1):53–62. Available from: https://search.proquest.com/docview/216876963?pq-origsite=summon&accountid=12629
40.
Ward JK, Armitage G. Can patients report patient safety incidents in a hospital setting? A systematic review. BMJ Quality & Safety [Internet]. 2012 Aug 1;21(8):685–699. Available from: https://www.proquest.com/docview/1778809632/fulltextPDF/DCBE89FD17304D2CPQ/1?accountid=12629
41.
Weingart SN, Zhu J, Chiappetta L, Stuver SO, Schneider EC, Epstein AM, David-Kasdan JA, Annas CL, Fowler FJ, Weissman JS. Hospitalized patients’ participation and its impact on quality of care and patient safety. International Journal for Quality in Health Care. 2011;23(3):269–277.
42.
Wyskiel RM, Weeks K, Marsteller JA. Inviting families to participate in care: a family involvement menu. The Joint Commission Journal on Quality and Patient Safety. 2015;41(1):43–46.
43.
Brand, Caroline A; Tropea, Joanne; Ibrahim, Joseph E; Elkadi, Shaymaa O; Bain, Christopher A. Measurement for improvement: a survey of current practice in Australian public hospitals. Medical Journal of Australia [Internet]. 2008;189(1):35–40. Available from: https://www.mja.com.au/journal/2008/189/1/measurement-improvement-survey-current-practice-australian-public-hospitals
44.
Marcellus, Lenora, RN, BSN, MN, PhDHarrison, Adele, MBChB, MD, MRCP, FRCPCMacKinnon, Kathleen, RN. Quality Improvement for Neonatal Nurses, Part II: Using a PDSA Quality Improvement Cycle Approach to Implement an Oral Feeding Progression Guideline for Premature Infants. Neonatal Network [Internet]. 31(4):215–22. Available from: https://search.proquest.com/docview/1026653399/fulltextPDF/B51944904EB044DDPQ/1?accountid=12629
45.
Morton, Mary. The problem with quality: A tale of two audits. British Journal of Healthcare Management [Internet]. 2014;20(10):478–482. Available from: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=107834324&site=ehost-live
46.
Pomey M, Hihat H, Khalifa M, Lebel P, Neron A, Dumez V. Patient partnership in quality improvement of healthcare services: Patients inputs and challenges faced. Patient Experience Journal [Internet]. 2015;2(1):29–42. Available from: http://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal
47.
Powell A, Rushmer R, Davies H. Practitioner-led rapid cycle change. British Journal of Healthcare Management [Internet]. 2009;15(5):218–222. Available from: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105526281&site=ehost-live
48.
Powell A, Rushmer R, Davies H. Effective quality improvement: some necessary conditions. British Journal of Healthcare Management [Internet]. 2009;15(2):62–68. Available from: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105459789&site=ehost-live
49.
Powell A, Rushmer R, Davies H. Effective quality improvement: recognising the challenges. British Journal of Healthcare Management (BR J HEALTHC MANAGE), [Internet]. 2009;15(1):17–21. Available from: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105637535&site=ehost-live
50.
Strating MMH, Nieboer AP, Zuiderent-Jerak T, Bal RA. Creating effective quality-improvement collaboratives: a multiple case study. BMJ Quality & Safety. 2011 Apr 1;20(4):344–350.